Shipping
Express courier and tracking on every order. The cost depends on the destination country and you see it at checkout, once you have entered the full address.
Times and costs
Times run from the shipping date, not from the order date.
Free shipping thresholds change from country to country. The exact amount appears at checkout as soon as you enter the full address: nothing is added afterwards.
Street number, flat, staircase, buzzer: whatever the courier needs to ring the right bell. We are not liable for delays caused by an incomplete or wrong address, but if you spot a mistake write to us at once — as long as the parcel has not left we can correct it.
Frequently asked questions about shipping
When does my order ship?
Within 2 working days of the order being confirmed. If an item needs longer we tell you beforehand, not afterwards.
How do I track the parcel?
When it ships you get an email with the tracking number. From there you follow it to your door.
Can I ship to an address other than the billing one?
Yes, at checkout you can enter a different delivery address.
The parcel arrived damaged.
Accept the delivery writing «riserva di controllo» (subject to inspection) on the courier's note, then send us a photo of the still-sealed parcel and one of the label. Without that note and without the photos the claim cannot be opened with the courier.
Do you deliver outside the European Union?
Besides Italy and the European Union we ship to the United Kingdom, with VAT and duties already included in the price you pay.