Returns and refunds
You have 14 days from delivery to change your mind. Returns are free: we send you a prepaid label, you hand the parcel in at the drop-off point.
How to start a return
Four steps, no form to print.
How long the refund takes
It depends on how you send the parcel back. The free return travels on a consolidated logistics network, slower than a direct shipment: that is what lets us not charge you for it.
The times shown start when the parcel is handed in at the drop-off point. Once the refund has been issued, the credit on your payment method depends on your bank.
When your local carrier marks the parcel as “delivered”, it has reached the logistics hub: it is not yet at our shop in Italy, where every return is inspected before the refund.
The conditions, in detail
What condition must the item come back in?
Unused, in the same condition in which you received it, with the original packaging and tags intact. Trying it on is fine; wearing it out is not.
Which items cannot be returned?
Only those excluded for hygiene or legal reasons: underwear, swimwear and personal care products. Everything else can be returned, sale items included.
Can I swap the size instead of getting a refund?
Yes. Say so when you start the return: if the size you need is available we set it aside and send it as soon as the first one reaches us.
I need the refund quickly.
Send it back with a courier of your choice at your own expense: the parcel comes straight to us and the refund goes out right after the inspection, with no stop at the logistics hub.
The parcel arrived damaged.
Accept the delivery writing «riserva di controllo» (subject to inspection) on the courier's note, then send us a photo of the still-sealed parcel with the damage visible and a photo of the label. Without that note and without the photos the claim cannot be opened with the courier.
Which payment method is the refund paid to?
The same one you paid with. We cannot refund to a different method.